Refund policy

At Acro Step, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or exchange.

Return Eligibility

  • Returns or exchanges must be requested within 7 days of receiving your order.

  • The slippers must be unused, unworn, and in their original condition and packaging.

  • Products that have been worn, washed, damaged, or altered by the customer are not eligible for return.

  • Sale or promotional items may be subject to different return conditions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed through the original payment method, subject to applicable processing times.

Exchange

If you need a different size or receive an incorrect item, we may offer an exchange, subject to product availability.

Return Shipping

Return shipping costs may apply depending on the reason for the return. If the item is damaged, defective, or incorrectly sent by us, we will cover the applicable return shipping cost.

How to Request a Return

To request a return or exchange, please contact our customer support with your order number, reason for return, and photos/videos if applicable.

Acro Step reserves the right to refuse returns that do not meet the conditions outlined above.