Shipping policy

At Acro Step, we aim to make your shopping experience simple, reliable, and convenient.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after confirmation. During sales, holidays, or high-demand periods, processing may take slightly longer.

Delivery Time

Delivery within Pakistan generally takes 3–5 business days, depending on the destination and courier service.

Remote or less-accessible areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.

Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Delivery Delays

Delivery times are estimates and may be affected by weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delivery charges may apply if an order needs to be re-shipped because of incorrect or incomplete information.

Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide photos/videos of the package and product so we can assist you.

Contact Us

Acro Step
📍 Allama Iqbal Town, Lahore, Pakistan
📞 Phone / WhatsApp: 0339 4455213
✉️ Email: acrostep786@gmail.com